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Locked Out or Hacked? Get Your Account Back.

Facebook, Instagram and X — if you are locked out or someone else is in your account, this page tells you exactly what to try first, and what we do if you cannot get back in.

See the Recovery Steps Get Help — $199, Pay Only on Success

  • Facebook, Instagram and X
  • Free steps first
  • Flat $199, you only pay if we get it back
  • A service of Maple Open Tech

We work with the platforms your account is on

  • Facebook mark
  • Instagram mark
  • X mark

Secure Your Account Now, Before Something Bad Happens

Five minutes today saves a week of lockout later. Do these on every platform you care about.

  • Turn on two-factor authentication

    An attacker with your password still cannot sign in without the second code. Use an authenticator app, not SMS, where the platform offers it.

  • Use a unique password everywhere

    If one site is breached, a reused password opens your social account. One password per platform, stored in a password manager.

  • Lock down the email behind it

    Most account-takeovers start at the email address, not the social platform. Secure that account first — same rules: unique password, two-factor on.

  • Check your active sessions

    Each platform shows where you are signed in. Sign out of anything you do not recognise, and review recently added devices.

  • Add a recovery phone and email

    Up-to-date recovery contacts are your lifeline when a password fails. Old ones are a common reason lockouts drag on.

  • Review app and site access

    Revoke apps and websites you no longer use. A forgotten third-party app is a standing invitation back into your account.

Already locked out, or hacked?

Work through these in order. Most lockouts end here — no service needed.

Still stuck? See what we do

What to Try if Your Account Is Hacked

Act fast. Every platform has a built-in path for exactly this — use it before anything else.

  • Report the compromise, immediately

    Facebook and Instagram have a ‘report a compromised account’ flow; X has a ‘report a hack’ form. Start it from a device you trust, even if you cannot sign in.

  • Reset the password from the login screen

    Choose ‘forgot password’ and reset it. On a device the attacker does not control, this locks them out even if they still have the old password.

  • Check the email for the reset link

    If the reset email never arrives, the attacker may have changed the email on the account. That is the point where the platform’s ownership-verification steps begin.

  • Ask a friend to help, with proof

    Each platform lets a trusted contact request a reset, or you can verify your identity with a photo of your ID. Have that ready before you start.

  • Sign out every other session

    Once you are back in, sign out of all other devices and sessions, and change the password of the email behind the account.

  • Act within hours, not days

    The faster you report, the more the platform’s automated protections still work against the attacker. Speed is your best tool.

If You Cannot Solve It: Account Recovery

You only pay if we get it back. No recovery, no charge. No hourly rates, no upfront fees.

  • Most chosen

    Account Recovery

    $199CAD, flat

    We work the platform’s recovery process with you, end to end, until the account is back in your hands.

    Start — email us

Common Questions

What exactly do you do for $199?
We work the platform’s official recovery process with you: reporting the compromise, ownership verification, identity checks and the reset sequence — end to end, until the account is back in your hands. We never ask you to hand over your password or two-factor codes.
Do I really only pay if you succeed?
Yes. The $199 flat fee is charged only when your account is recovered. If we cannot get it back, you pay nothing.
Which platforms do you cover?
Facebook, Instagram and X. If your account is on another platform, email us and we will tell you honestly whether we can help.
Is this an official Facebook, Instagram or X service?
No. We are an independent service by Maple Open Tech. We use only the platforms’ own official recovery tools — we do not have special access to any platform, and anyone claiming to does not.
Do I have to give you my password?
No. You never share your password, two-factor codes or verification links with us. You perform the steps on your own device; we guide and do the legwork around the process.
How long does a recovery take?
It depends on how the platform’s verification queue runs. Some accounts are back the same day; others take longer. We keep you updated at every step, and you only pay when it is back.
I am locked out but not sure it was hacked. Can you help?
Yes. Whether it is a forgotten password, a lost two-factor device or a full takeover, the first email tells us what happened and we tell you whether the free steps above will likely fix it — before you pay anything.

Get in Touch

  • Email

    hello@mapleopentech.ca

    Tell us which platform, what happened, and what you have already tried.

  • Your credentials stay yours

    We never ask for your password, two-factor codes or verification links.

  • Pay only on success

    Flat $199 CAD, charged only when your account is back in your hands.

Your account is recoverable. Let’s get it back.

Email us what happened. We will tell you what the free steps need — and if you need us, we do the rest. You only pay if we get it back.

Email hello@mapleopentech.ca